Frequently asked questions
Direct answers to the questions we are asked before every implementation.
What types of businesses do you work with?
We work with independent businesses that answer repeat customer questions - shops, clinics, consultancies, trades, agencies, hospitality venues, and online sellers. The chatbot handles the repetitive queries so you and your small team can focus on the work that actually grows the business.
Can you tailor a chatbot to my business?
Yes. Your chatbot is shaped around your customers, your approved answers and what you want it to achieve. For more in-depth questions, request a callback so we can talk through your business needs in a live call.
How long does a typical implementation take?
A simple bot or chat agent can be live in as little as one hour. Larger builds with integrations, training and multi-channel coverage take longer - we will give you a realistic timeline after a short scoping call.
Can you work with our existing helpdesk or CRM?
Yes. Your chatbot can work with your existing customer support, sales and booking tools, so enquiries reach the right place and your team has the context they need. We confirm what is possible for your business during a call.
How do you handle data privacy and compliance?
We map what data the chatbot can read and store before anything is built, apply role-based access, redact personal data where it is not needed, and document retention.
Will this replace me or my team?
No. The chatbot handles repetitive, well-documented queries and passes the rest to you. Complex, sensitive, or high-value conversations reach you with full context attached, so you spend your time on the customers and work that matter most.
What does ongoing optimisation look like?
We review real conversation transcripts, identify unanswered or misanswered intents, update content and routing, and retest. In the first 90 days after launch this happens on a weekly or fortnightly cycle, then monthly once performance stabilises.
What do you need from me during the build?
A good overview of the business, access to your most common questions and answers. Most clients spend around one to three hours a week with us during the more complex implementations.
Can the chatbot answer from my own documentation?
Yes. Your chatbot answers from your approved help content, product documentation and policies, so customers get information you can stand behind.
What happens if the chatbot does not know an answer?
It says so and escalates. We define fallback and escalation paths during conversation design, including handover to live chat, ticket creation, or a callback request, so a customer is never left in a loop.
Still have a question?
Tell us what your customers keep asking and we will come back with a realistic scope.